01
Choose a helper for the task
Check their approved status, offered services, service area and reviews. Confirm the person who arrives matches the profile.
Trust & safety
Clear expectations.
A record of the work.
A good booking starts with the right details. Here’s how to prepare your request, follow the task and review what was done.
02
Agree the details
Put the scope, address, timing, purchase limits and expected evidence in the booking brief. Confirm the full price and cancellation terms before payment.
03
Keep updates together
Use your booking thread for questions and progress updates. Record changes to the agreed task so everyone can refer back to them.
04
Review the completed work
Check the submitted evidence and receipts before confirming completion. If something is wrong, use the dispute action in your booking and explain the issue.
Before you commit
Research results are leads to compare. Verify current availability, prices and terms with the source before you spend money or travel.
What does an approved helper badge mean?
The helper’s application has been approved for the marketplace. Read their profile and agree the specific task and timing; approval does not guarantee every service or date is available.
What should my evidence brief include?
Ask for the details you need to make a decision: relevant photos, a checklist, receipts or specific measurements. Agree these before the task starts.
Where do I raise a problem?
Open the booking from My plans and use its messages or dispute action. Include what happened and the evidence you want reviewed. Resolution depends on the details of the case.
Ready to sort out the practical bits?
Choose the service your plan needs.